FREQUENTLY ASKED QUESTIONS

1. WHERE IS UGANDA LOCATED?

Uganda is a landlocked country in East Africa. It is bordered by Kenya to the east, Tanzania to the south, Rwanda to the southwest, the Democratic Republic of Congo to the west, and South Sudan to the north. Uganda covers an area of 241,038 square kilometers and has a population of approximately 37 million. The capital and largest city is Kampala. The official languages are English and Swahili, but Luganda is also widely spoken. The landscape of Uganda includes mountains, lakes, rivers, and forests. Lake Victoria, which is shared with Kenya and Tanzania, is the largest lake in Africa and the second largest freshwater lake in the world. The climate of Uganda is tropical, with two rainy seasons per year. The economy of Uganda is largely agricultural, with coffee being the main export crop. Tourism is also an important source of revenue for the country. Uganda is home to a number of national parks, including Bwindi Impenetrable National Park which is home to mountain gorillas.

2. HOW MANY NATIONAL PARKS ARE THERE IN UGANDA?

Uganda is home to more than ten national parks, which protect a diverse range of ecosystems and wildlife species. The largest and best-known of these is Murchison Falls National Park, which covers nearly 3,900 square kilometers and is home to lions, elephants, and hippos. In the northeast of the country, Kibale National Park is known for its chimpanzees, while Queen Elizabeth National Park in the southwest is home to tree-climbing lions. Other notable national parks include Bwindi Impenetrable National Park, which is home to gorillas, and Lake Mburo National Park, where zebras and antelopes can be found grazing on the shores of the lake. Together, these national parks are a vital part of Uganda’s rich natural heritage.

3. WHAT IS THE BEST TIME OF THE YEAR TO VISIT UGANDA?

The best time to visit Uganda depends on what you hope to see and do during your trip. For example, if you want to see the country’s iconic wildlife, the best time to go is between December and February, when the animals are most active. If you prefer to avoid the crowds, however, you may want to visit during the shoulder season, between March and May or October and November. Of course, Uganda’s climate also plays a role in deciding when to visit. The country experiences two rainy seasons, between March and May and October and November. However, even during the rainy season, there are plenty of activities to enjoy, such as hiking and birdwatching. Ultimately, there is no wrong time to visit Uganda – it simply depends on what you hope to get out of your trip.

4. WHAT IS THE BEST NATIONAL PARK IN UGANDA TO VISIT FOR FAMILY VACATION?

If you are looking for the best national park to visit for a family vacation, we would recommend Murchison Falls National Park. Murchison Falls National Park is Uganda’s oldest and largest national park, covering an area of 3,840 square kilometers. The park is home to several wildlife species including lions, leopards, elephants, giraffes and hippos. Families can explore the park on foot, by boat or by safari vehicle. There are also several lodges and campsites within the park where you can stay. So if you are looking for an unforgettable family vacation, be sure to include Murchison Falls National Park on your list!

5. ARE THERE GROUP SIZES & AGE RESTRICTIONS?

Our experts design custom safaris, designed for just you and your group and we also advertise specific trips that we lead and host.  Our standard group size for trips we lead is 8 and less.

If you are booked into a camp as a couple, or a group of 4 for example, unless you have paid for a private vehicle, you will share the vehicle with other guests in camp.

We now have some yearly set-departure feature safaris & tours lead by professional photographers and wildlife specialists that are open to booking by the general public, where again we aim towards 8 participants.

There are some activities and some camps that do have age restrictions.  This can be due to safety; eg walking in the bush is not suitable for those under 12 years of age.  Gorilla trekking is for those 15 years of age and older.

Some camps are adult only.  We are very familiar with the needs of children and know well the family friendly camps.  Designing a family friendly safari is easy, just as it’s easy designing a tour for adult orientated camps with no children.  This is our work – designing a tour that is right for you and your family/party.  When in doubt, ask an expert!

6. Tipping guides and staff

Tipping is very subjective and once you have booked your safari we provide you with an information document that includes tipping guidelines.

6. Cancellation penalties

1. Any cancellation of a booking by a client or agent, must be in writing and shall only be effective upon its acknowledged receipt by the company. The date on which the company receives the correspondence or a company recognized agent, will determine the cancellation charge, if any.

 

2. Cancellation charges will be incurred as follows:

All cancellations must be made in writing to Jackson’s African Safaris. Cancellation of your safari will result in the loss of your deposit. After 90 days, cancellation fees are as follows:

90-75 days 50% of tour total price

74-31 days 75% of tour total price

after 30 days 100% of total tour price – No refunds under any circumstances.

Trip cancellation insurance is recommended. There is no refund should you leave the safari early for any reason and no refund for any unused services.

Written cancellation required: Note – Special cancellation fees may apply for 3rd party bookings.

Please see our companies full ‘Terms & Conditions’ for more details.

6. TERMS OF Payments

A 25% deposit secures a booking.  This deposit is held in a trust account.  Some deposits may require to be 30 – 50% depending on the itinerary.  Please check with us.

Final payment to be in our account 75 days prior to safari start date.  You will be invoiced at 90 days before departure.  A late payment can result in your accommodation getting released.

On confirmation of a booking you will be provided details to mail a cheque, make a direct deposit, or wire transfer to our account – Most banks and trusts can perform this procedure. All trips are priced in US$, except South Africa & Namibia listed in the South African Rand and Namibian Dollar, and Madagascar is priced in the Euro.  The US$ is the most widely accepted currency other than local currency within Africa.  We will cover all this with you in our safari briefing.

Note all bank charges are the sole responsibility of the payee not Jackson’s African Safaris.

7. How do I get to EAST Africa?

East Africa as many of you will know is a BIG region, with presently 5 independent countries.

With our clients travelling from so many different countries around the globe, we will advise you what your best options are for your international air routing, once your trip is confirmed.

8. IS IT SAFE TO TRAVEL TO EAST AFRICA?

For all OUR CUSTOMERS, SAFETY is our principal concern, whilst on any safari and activity.  All activities are planned carefully ensuring your safety is considered. However, wild animals can be unpredictable and therefore any activity associated with them carries an element of risk. Walking in the bush, driving in wildlife areas, and canoeing on rivers for example is a specialist exercise and guides are trained and licensed specifically for these activities. Firearms are carried as a precaution when walking in most but not all destinations. We remind visitors that the essence of every activity, on all safaris, in all places, is to provide a thrilling experience and never fear or discomfort.

We relate safety in Africa to that of driving your car, riding a motorcycle, or flying a plane, the risk is a calculated one.  In our opinion the risk far outweighs the thrill of being on safari in the East African bush.

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